Q: HOW CAN I VEIW THE STATUS OF MY ORDER?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: WHAT ARE YOUR SHIPPING COSTS?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: HOW LONG DOES IT TAKE TO SHIP MY ORDER?
A: Normal turn-around time is 3 to 7 business days from the date of the order. Our objective is to deliver all orders to the customer within 2 weeks from the date of the order. If you are ordering large quantities or any of our party packages or if the items are ceramic, these items require a longer processing time. We ship USPS priority mail, which is usually 2-3 day shipping time frame. This is not guaranteed by the postal service, packages could take up to 7 days. Express mail option is available at the time of checkout.

Q: WHAT IF I NEED IT SOONER?
A: While we understand that things come up at the last minute, we do require at least 7 business days on some of our items to complete your order. For example, all ceramics are custom made at the time of the order. Please take this into consideration when placing your order. It is always best to check with us if there are any questions. You can EMAIL US or call toll free 1-800-806-8812 for further information. Express mail (Overnight/Second Day Guaranteed)option is available at the time of checkout.

Q: WHAT METHODS OF PAYMENT TO YOU ACCEPT?:
A: Our online shopping cart- we accept Visa, MasterCard, American Express & Money Orders. If you prefer, you may place your order by telephone. Call our toll free number 1-800-806-8812.

Q: WHAT IF THERE IS A MISTAKE ON THE RIBBON?
A: In the unlikely event the mistake is ours we will gladly replace the ribbon at no charge to you. If the mistake is yours, we do not refund personalized items. An order confirmation is sent to you at the time of your order to confirm your information. If we do not hear from you we assume the info is correct and print the ribbons. Please make sure the information is typed correctly for your ribbons and your email address is typed correctly in the case that we need to contact you.

Q: WHAT ARE YOUR BUSINESS HOURS?
A: Our normal business hours are Monday - Friday 10:00AM to 6:00PM and Saturday 10:00AM - 4:00 PM EST. Closed Sundays and all Holidays.

Q: IS SOMEONE AVAILABLE TO ASSIST ME AT ALL TIMES?
A: Someone is available to assist you during normal business hours toll free 1-800-806-8812. If the question occurs after hours we ask that you EMAIL US and someone will answer your question at the start of the next business day.

Q: DO YOU OFFER QUANTITY DISCOUNTS?
A: We are not a wholesaler and therefore cannot give quantity discounts on our favors. We do offer monthly specials and we run monthly sales on our items. Check our website at for the Monthly Specials in the left menu bar.

Q: DO YOU HAVE A PRINTED CATALOG?
A: In order to keep the cost of our favors down, we do not offer any printed catalog. Our website is our catalog.

Q: CAN I GET A SAMPLE?
A: Again, in order to keep the cost of our favors down, we do not offer samples.

Q: DO YOU SHIP INTERNATIONALLY?
A: We do NOT ship outside the U.S.A. Thank You for Reading this Information. We hope it helps to answer your questions. If you feel there is a question that is not answered here that should be please EMAIL US or call toll free 1-800-806-8812.

Go Back